By purchasing from MSG you are entering into a legally binding contract and the following terms and conditions apply:
A contract with you is formed at the time of making your appointment with us. Any payment made during your appointment booking will be held until we start work on your vehicle, once the work is completed MSG will retain your payment made to us and deduct it from any further balance required.
Our contract is with you the motorist or owner of the vehicle. You agree to pay us the amount specified on the Invoice for our services. MSG reserves the right to cancel our contract at any time.
If our work is the subject of a claim on an insurance policy and you are not the policyholder, you acknowledge that your dealings with us are made with the full authority of the policyholder.
A service is provided to you, by appointment and location, agreed by both parties, subject to weather conditions, unless you have satisfactory cover for the vehicle acceptable by the technician who will be undertaking the work on the day. If conditions are unsuitable, we will not carry out the work. Appointments are re-booked at the earliest convenient time for both parties.
We shall perform, in accordance with the terms of this Agreement the repair and / or replacement of vehicle glass.
MSG does not accept any liability for financial loss for any of the following circumstances:
If you wish to claim for a repair/replacement on your insurance, you must have comprehensive car insurance you may be liable for the first portion of your claim (the “excess”). The exact amount of the excess will be specified in your insurance policy. Unless you have already paid the excess to us, you must pay the excess at the time of completion of the vehicle glass repair and / or the vehicle glass replacement.
If you and your insurer have authorised us to do so we will seek payment of our fee directly from your insurer on your behalf and you hereby authorise us to do so. If, for whatever reason (including, for example, where we have indicated to you on behalf of the insurer that your claim will be paid by the insurer) your insurer refuses to pay, you will be liable for our fee.
If there is no credit account billing arrangement in place, payment is due on completion of work carried out unless otherwise agreed.
All prices include fitting but exclude additional trims and clips that may be required.
MSG retains the title in all goods supplied until full payment is received and has the right to remove goods that have been fitted if payment is not made in full.
Certain vehicles now have Advanced Driver Assistance Systems (ADAS) cameras mounted on their windscreen. Manufacturers specify that ADAS cameras require recalibration following replacement of the vehicle’s windscreen. MSG do NOT undertake ADAS recalibration and you will need to visit your local dealer to have this performed.
We guarantee workmanship of our fitting only (not glass or any goods supplied) for a lifetime warranty upon successful completion of the repair for the duration of vehicle ownership. This covers failure of our repair for any reason other than further impact or deliberate sabotage. To make a claim under this warranty, please call us to enable us to rectify our Services. We will not be liable for the cost of third parties rectifying our Services.
These Terms are governed by and constructed in accordance with the laws of England, Scotland and Wales and you agree to the jurisdiction of the English, Scottish and Welsh courts.